Not necessarily a bad review, I feel some things need improvement, just some constructive criticism is warranted here. We just had my sons birthday party here. I was told I’d have 15 minutes to decorate beforehand, but I didn’t. When I arrived downstairs the party before ours was still there. Come 5 minutes before my booked time I went in the party room to set up around the young man cleaning from the previous party. Our guests started to arrive as I’m still putting together my sons party. That was very frustrating. The young man kept apologizing and I let him know it wasn’t his fault, it wasn’t but there needs to be some sort of timeline in place that’s kept by employees. You have your own “personal host” though I didn’t see mine after he handed me the wrist bands but the party host should be reminding parties of timing to keep things flowing appropriately so they aren’t rushed out and the party next isn’t paying for time they don’t get. Second issue, your host needs to place every single wrist band on each person who’s swimming. Ours did majority of the kids but we had a couple stragglers so I put them on. And then I realized my son, the birthday boy never got one so I put his on as well. There was a red wrist band and a blue one. I didn’t know the significance of the color, wasn’t told. I put on whichever came out of my pocket. My son got red. We decided to use the party room for all the party stuff before letting the kids go swim as there wasn’t a time line on swimming like the party room. A few minutes after being in a life guard yells out who’s this child’s parent. I speak up, that’s my son. Well an adult needs to be within arm reach of him. Ok sure, but why. Grant you, if I’m not literally right there my eyes are. He sees my confused look and explains because he had on a red wrist band he needed to be within arm reach. I spoke up and said oooh I didn’t know. I put that band on him I’m sorry I wasn’t aware. So I said he’s fine that’s my fault. We went on. Clearly, my son was old enough for a blue wrist band. A little while later my husband comes and asks me to switch wrist bands because they keep blowing the whistle on my son and yelling out “who’s child is this” because he wasn’t directly beside an adult. So I did, I get it now. Fast forward a little while later and I see my husband getting upset with one of the employees. Come to find out the same life guard who said it was a good idea to change his wrist band was now continuing to say that because he had a red wrist band at one point he still needed to be in arms reach of an adult. What kid having a blast wants to be glued to a grownup instead of playing. He’s not a baby or even a toddler. Again, He’s clearly old enough to have the blue band. During their conversation my husband asked for a manager several times but was told they aren’t available and it wasn’t going to happen, basically. I won’t elaborate on my third issue but I will say that it’s great they employee teenagers, not many will. However, teenagers lack life experiences, trauma training, reflexes, etc. I feel that 1 adult, management should be on duty on every shift. I don’t mean sitting in the middle room with all the windows chatting, I mean physically on the floor with the life guards. I am a seasoned mama and when you have many children around water I feel flustered because I can’t keep my eye on every single one, mine or not. Again, I’m not leaving this review to be a negative review, more of constructive criticism in hopes this venue stays around for the children. My 3 issues had no bearing on my birthday boy because he had a blast, even with them constantly fussing toward him.
- Sunny Lee