DEFY Savannah

Some of the staff go above and beyond to provide friendly, professional service while others are simply there for a check. The one star is dedicated to those who take pride in what they do and truly try to make the place fun & safe for kids. Moving on, I visited the place for the first time and was immediately informed about becoming a member. I figured I might as well let my daughter be a member because the price for one visit is the same price for a basic membership (monthly) in which she can come multiple times whenever we choose. Why not? Right? Mind you, it’s my first time, so I haven’t even seen the whole establishment, but I went ahead and paid for the membership. That’s my badness. We go to the play areas and I instantly felt like I should’ve waited before getting the membership. 4 attractions were open out of the 15-18 listed on the website. I counted. There was caution tape every where, but no staff to assure the kids safety or make sure they weren’t playing in these areas. I watched kids play in areas that were supposed to be closed. In addition, the few areas that did allow kids weren’t monitored. How is it that majority of the attractions/areas are closed; yet the few open have no one monitoring them? The zip line needs a staff manning it!!!! I watched kids cut the line, push other kids, and made the experience horrible. Kids shouldn’t be manning these areas by themselves. The food and snacks are overpriced. The members discount took a normal size bag of m&m’s to $3.69. That’s beyond me. I’m definitely thinking about canceling the membership. These teenage staff members need better leadership. I can’t even blame them for the chaos going on at this place. I came two days in a row and didn’t see an actual adult. A bunch of young kids who lack leadership, professionalism, kindness, and skills. People pay too much money for this place to be ran like a…Nevermind. Please do better. My daughter loves the place. Meanwhile, my anxiety consumes me the entire time we’re there. The place just isn’t safe and it doesn’t provide quality service.

Absolutely HORRIBLE experience there today for a birthday party. The lines were out the door all day long. Upon arrival, party host got into line, waited 25 minutes, only to be told to go to another line for parties. Then the person had to wait another 10 minutes only for the FIRE ALARM to go off and the whole building had to be cleared out- which took forever and the staff took zero control of the situation or made people leave in a quick manner. We were told that this was the second time the alarm went off today and the previous time the customers had to wait 2 hours before being allowed back in. There is no signage to say where to check in for anything. The bathrooms were horrendous and had no toilet paper. The staff have zero control at the facility and enforce nothing. The whole place needs a good scrubbing considering that kids dug to the bottom of one of the foam pits only to find various items that had been lost there. Yuck! The majority of the foam blocks look like they have been chewed on and have chunks missing. Entire place severely over crowded and had to be pushing legal limits. Will not be returning.

a very fun place for children, I recommend it! The only thing they don't sell snacks or something to eat.

Absolutely watch what you are paying for! We were told we were only paying for a 2 hr jump session. Come to find out we have been charged three times for a membership for the 4 kids that went. Roughly $325 for three months and we don’t even live in the same state as the facility. Never sign up for a membership. Don’t have a member number. No emails. No way of canceling the membership.

I recently had the unfortunate experience of visiting a trampoline park that left me utterly disgusted and disappointed. From the moment I walked in, it was clear that this place was a disaster waiting to happen.nnFirst and foremost, let's address the elephant in the room - the foam pit. Imagine my horror when I discovered that there was actual feces lurking within the foam pit. Yes, you read that correctly, POOP! How on earth does a supposedly reputable establishment allow such a repulsive and unsanitary situation to occur? It's beyond comprehension. The fact that they didn't promptly address this issue speaks volumes about their lack of hygiene and disregard for customer safety.nnSpeaking of safety, the workers at this trampoline park were an absolute joke. They seemed more interested in chatting amongst themselves than actually ensuring the well-being of the patrons. I witnessed numerous instances where children were engaging in dangerous behavior, and the employees simply turned a blind eye. It was as if they were completely oblivious to their responsibilities and had no interest in maintaining any semblance of order or safety.nnFurthermore, the overall cleanliness of the facility was abysmal. The trampolines were sticky and covered in grime, indicating a severe lack of maintenance and proper cleaning protocols. It was evident that the management had no regard for the health and well-being of their customers. I shudder to think about the potential health hazards lurking within this establishment.nnTo add insult to injury, the customer service was atrocious. The staff members were rude, unhelpful, and seemed utterly disinterested in providing any sort of assistance. It was as if they were doing us a favor by allowing us to patronize their establishment. Their lack of professionalism and basic courtesy was truly astounding.nnIn conclusion, this trampoline park was an absolute nightmare. The presence of feces in the foam pit, the negligent and apathetic workers, the lack of cleanliness, and the abysmal customer service all contributed to an experience that I wouldn't wish upon my worst enemy. Save yourself the trouble and avoid this place at all costs.