Urban Air Trampoline and Adventure Park

Purchased platinum tickets online for a Thursday morning. Arrived to see 3 large bus loads of kids. Waited 20 minutes just to get checked in. I asked if we could just switch our ticket to the following week because it was so busy. They said no refunds or exchanges. Extremely long lines to do anything with a harness, so headed over to the cars. No one there. A lady who was sitting down eating said she was told they didn’t have enough staff to run the cars and maybe by noon or 1 someone would show up. Went back to the front. Oldest child Waited 25 minutes to do the rock wall. Took my smaller child to the tubes. He got ran over by the very obvious older kids who are well over the height restrictions. Decided to try the small kids trampolines. Nope big kids over there too. A total of 4 main attractions were broken or no staff for. I feel like they were at capacity or over and on top of that wasn’t staffed. The place was filthy as well. When paying 75$, it should be better than this. I reached out to them privately and of course no response. Save your money. Go somewhere else.

My son really enjoyed his birthday there. Prices are a little high and party packs only include water without paying additional for other drinks. Staff was very attentive and friendly in helping at the party.

It was kind of fun but the service was not with a smile..anywhere in the place. The pizza was good, funnel cake fries too.. but the people seemed very not happy to be there. It also was dirty in the bathroom, that's a kicker for me in a place..gotta have those clean!

Urban Air is a great place. It offers plenty of staff to help watch children and equipment, good prices, and appeared clean. We will return and Hooray Tulsa!

Purchased a platinum membership & so many things are closed. No workers walking around to keep older kids from jumping on the smaller ones. No pizza, popcorn or pretzels what’s the point of a platinum membership