Urban Air Trampoline and Adventure Park

Clean restrooms and play areas.nnStaff are helpful and patient with the customers and kids.nnPricing is fair for the attractions they have.nnEdit: due to the Waterbury location’s kind and limited staff I suggest ordering food through the website ahead of time so you don’t have to wait for hot food. It isn’t fun for anyone to deal with hangry kids that need a refuel after jumping and running around. I love Urban Air and will continue to be a loyal customer.

Spacious venue with plenty of things to do for the kiddos. Admission price is far more reasonable here compared to their other branches in NYC or NJ regions. The kids spent about 2.5 hours here without complaint. The air conditioning was very powerful, so wear a cardigan to keep yourself warm. The food options are your typical fast food fares.

There’s not much for younger kids to do. That would be fine if the area suited to young kids wasn’t absolutely disgusting. We were there when the place first opened and it clearly had not been cleaned in some time. Used bandaids stuck to the ground, food everywhere… would definitely not return.

This Urban Air recently opened in October and it is quickly going downhill. While the facility is nice, it's starting to show signs of wear and lack of upkeep. They are severely understaffed. We had to wait over over 40 minutes for French fries and we never got to get our snack and pizza that comes with the ticket because they were so backed up with orders. We just left. Additionally, because they are understaffed some of the attraction are closed. Why would someone purchase a premium ticket, but then can't have access to all the premium attractions?nI also tried to book 2 birthday parties in November with them using a promotional code on their website, but I needed assistance completing the transaction. I reached out to their customer service via phone, website, e-mail, and their Instagram and they always responded with a manger will be in touch. However, to this day, no one has every called me back. This is a fun place for kids, but they are in need of more staff and better communication. I highly recommend going during the week and ask what attractions are open before deciding which ticket to purchase.

This place is so much fun. My girls love it!!! The facility is so clean bathrooms and all. The staff is attentive of any mess or spills and clean right away. Food is good and everyone is friendly. Can't wait for my daughters party to be there.