Urban Air Spanish Fort, AL

Booked a private room for a 4yo birthday party and would highly recommend choosing any other place , especially for the price you pay and what “quality” you receive.nnOur party was booked for 5pm, and we walked into an empty gray “facility-feel” room at 5:10pm. I asked the host about the balloons and she immediately got an attitude. We paid for the balloons. If I knew there will be no balloons I’d have made sure to bring them myself , but when you pay for something you obviously expect it to be ready upon arrival?nOur host (I believe her name was Sugar) not only blew up 3 balloons ONLY while we watched her sit on her phone for most of the time while the kids played, but she also made everyone around feel uncomfortable with her energy and attitude. When I brought this up to the manager, I was told we weren’t the first to complain & that they are about to terminate this person - how can you still allow someone who clearly has no courtesy nor desire to host a party to be put out for such role?nnThose 3 balloons felt like a joke

We had our daughter's birthday here and everything went extremely smoothly. All the kids had an excellent time. The staff was especially nice and accommodating. The pizza was yummy. The whole affair was a bit pricey, but I suppose for a birthday that's okay.

Amazing place! Staff was so nice and kind. The place was clean and well organized. My son loves this place. Will definitely be back! Great way for kids to burn energy after school!!!

Absolutely awful! Not enough staff controlling the areas. Little kids all in the pro jumping spot, grown adults sitting in the warrior course taking selfies with babies in the way, and way too many people and not enough sitting area. Sky zone is Way better!

Shout out to John! He was super helpful today and our boys had a blast