Surge Adventure Park

the party was fun bc the place is fun. The renovations are great. Pricey and we didnt meet our party host until she brought the check and let me know where the line was to leave her a tip.

This place suffers in the same way businesses here previously have. It's a good idea and the initial built is nice but over time maintenance isn't done. The bathrooms were rough and the party rooms really needed some basic paint and floor cleaning. Things were closed, and a couple of the areas had exposed springs. None of the TV displays worked and every clock showed a different time.nnThere was also a pretty large armed security presence, which made it feel like there were problems warranting that from the past. Two armed folks with AR mags to guard a trampoline park seems a bit much. Though it's nice that they were there if there really is that much of a threat.nnIt was great for the kids but without some upkeep it's probably only got a couple years of viable business left.

I have visited this place 4 times in the last year. My son loves it and he just learned how to do his first backflip. But today I needed to use the bathroom and it was absolutely disgusting. I refused to go. The door was falling apart. One door to the stalls was completely missing. The other had no locks.nnMost of the thing’s inside were out of order and the things that were available lacked general care and maintenance.nnThe worker bees just sat around and one of them was boxing the bags. Must be nice to get paid to play.nnTook some photos so you can see for yourself. Also, these are not new issues. It’s been like this for a year. And the reviews from previous people state the same.

I mainly adding this as a shout out to these two employees. These gentlemen worked the ropes for over an hour letting the kids up and down on multiple courses without ever tiring. They could have gone and done other things but kept bouncing between not just one but 4 ropes/rock courses. The kids loved this more than jumping to be honest.nThis place is huge and we have been to three different ones in the area and by far the kids enjoyed this one more.

Like previous posts many activities are understaffed or broken. Unfortunately, I did not look to see that in advance and Surge is not disclosing this in advance to customers. In the trampoline park there was an out of order walkway but kids were still all over it. One of the ziplines the handcart was broken on the bottom but still in use so it could spin entirely around the main cable. The climbing section only had one attendant and kids were hooking themselves up to climb. A few of the fall protection hooks had been retracted to the top and when I asked if they had a pole to bring them down the attendant said that they had to call corporate to have that done. The bathrooms were in bad shape with the mens having a main door broken, out of soap, out of paper towels, and sticky floors. The women’s bathroom was missing doors on the stalls so only one stall was really functional. The kids still had fun on what was open but from an adult perspective paying $60 for one hour for the three kids you expect a little better.