Sky Zone Trampoline Park

This location is way better than the Boston Heights/Hudson location. Less crowded and more room for the kids to play, jump and have the parents get involved too. Was there recently for a birthday party on a Saturday 11am-1pm. Everything was ran smoothly and efficiently. The person who was assigned to the party room was on top of everything and got anything we needed immediately. We weren't rushed out of the party room when it was over, like at the other location. My only complaint would be that one of the computers was down to sign the waiver, so there was a bit of a wait in line for that and was hard to connect to their wifi. I had to have a worker help me login. Other than that we'll definitely be back.

Sadly, after having our child’s 3rd birthday party there with a good age range of kiddos, we were not thrilled. It started with entering the building. The females at the front desk were not smiley or sociable. Definitely not good people to have as the first faces seen for the “BEST BIRTHDAY EVER” place. The confirmation voicemail stated that we could check in 15 minutes early allowing us time to decorate our area as well. Which was not true. Our entire group waited in a jam packed lobby until 10 minutes AFTER our jump time was supposed to have begun. The lobby floor was full of wrappers and other garbage. The women’s bathroom walls had writing on them, the garbage was overflowing onto the ground. Then after about 30 minutes of jumping, we went to our party area to get drink to be told that they are sorry but they are out of ice and unsure when more would be available. Unhappy, we complained and shortly after a pitcher of ice was brought to us. The pizza was not worth the hundreds of dollars that we paid for the party as it was dry, and even the kids did not eat it. The package that we paid for covered all the supplies needed for a party of up to 14 kids, and they gave us enough silverware and cups for about 5-7 kids. I’m glad the kiddos all had fun, but unfortunately the adults were not thrilled from the moment we walked in the door, until the moment we left.

Owner appears to have mailed it in. Business is beyond dirty. The party rooms, bathrooms and bounce areas are in need of a deep clean. The table in the party room we were in was broken a d the staff didn't care. The business smells like a dirty high school gym. Video games are either broken or claw machines are empty. Staff spent most of their time on their phones with little oversight of patrons to ensure safety. I went for a birthday party and I would not waste money to go back again.

Fun environment, of course, but it is either extremely busy or the staff allows a free for all. The free for all is nice because you can kind of do whatever you want, but with little kids, it is dangerous. The bathrooms are usually not too clean. It is fun, but they can definitely do better. Most of the staff are all young kids who don't really care to work and would rather hang out. They need guidance and/or a supervisor, but one supervisor for 10 kids and so many trampoline areas is challenging and unsafe. We have gone twice. Our kids are 5 and 3. The first time was a weekend and it was so busy it wasn't to much fun. Last time we went it was for a birthday and we had fun but there was no staff barely at all and a lot of older kids were going extremely crazy, so if you had smaller kids it was scary. Places like these are hard because they are fun, but they need the right staff.

The kids had fun. Lots of stinky feet and bleeding children but overall the kids enjoyed themselves. I sat in a massage chair while they ran around.