Off The Wall Coconut Creek

DO NOT GO HERE FOR BIRTHDAYS!!!nIf I could leave a zero star review if I would. I reserved a room for a party, and they gave me a room that had no AC. It was so hot that the icing on our cake began to fall. They clearly knew the room had no AC before they rented us a room because when we complained they bought in fans instead of moving us to another room. Our hostess was walking in and out of the room chewing food while serving the guests. They gave everyone one socks and a wristband except for my son who was the birthday boy. When I complained to the manager (Alan) he had a very pompous attitude and acted as if he didn’t care. He gave us a very small discount and never empathized for the inconvenience. They tried to charge me for 5 additional children that didn’t exist, had I not paid attention to the receipt I would have been overcharged. When our time was up in the rented room we went out to the lobby area to let the children continue to play and a child had thrown up. They left the throw up there for an hour until we complained. The employees were smoking weed in the break room area and the smell filled the bathroom/lobby area. I paid $65 for 24 wings, nearly $1,100 for a room with no AC and a trash hostess with no professionalism. Save your money this place is GHETTO and overpriced.

Warning! if I can give zero stars I would. This place is the worst scam I have ever gone to. The prices are absolutely ridiculous and staff are an embarrassment. They have no respect for supervision. They claim to have supervision everywhere inside the Air park but in fact they are full of lies. The disrespect between staff and manager named “Alan” is beyond surreal. In addition I was initially coming in for a birthday party information and they come out with $749 for 10 kids for only 1 hour! Every other guest needs to pay separately to even supervise there kids! This place is an absolute joke. save your money and time from coming to this place. Note there is no trampolines and half the attractions do not work.

We played there for 2 hours and she won so many tickets but when we went to the register to get a prize they said that she didn't win any tickets! Way to let a nine-year-old down. Spend over $100 in there and she didn't even win a prize.

Off the Wall is a unique place for kids of all ages. It has an arcade, bumper cars, rock walls, ropes course, game of laser tag, and jump or bounce house area. There is also a small food court. The cashiers in the front are nice and professional. Our cashier was Valerie. She was very patient and helpful. However, I was very disappointed with the food court. I ordered a 12 inch cheese pizza at 7:31 pm and didn’t get it until 8:21pm. That is 50 minutes of waiting time. There is no excuse for this problem. Especially because they had more than enough workers in the kitchen. I spoke to, Gabriel, the manager and he was able to give me a refund. So, if I decide to go here again, I would not order anything from their food court and I advise you not to do so either.

This place sucks the person on the picture has really bad customer service. There is not supervision in jump area so kids were playing super rough next to my little girl and they did not wanted me to even be at the edge of the wallnThe guy who looks like a “supervisor “was very mean about itnNot recommend at all