Get Air Trampoline Park

My children have been coming for a few years now (previously it was JUMP). I read the latest reviews and was shocked about some of the recent negative feedback. I had to come see for myself. My 2 year old and I came for a visit and I’m happy to report it’s the same great place it’s always been. It was clean, the staff was helpful and my toddler had a great time. I can only assume in the transition of ownership that there may have been hurdles resulting in days where the expectation wasn't met ultimately creating unhappy guests.nWe anticipate coming often so we purchased the annual membership which is a great deal.

One star review for cleansing, this place is always dirty, it smells like dust, mold, I just start sneezing every time I take my kids here. My kids love this place, but they don't mind they're just kids. I think they have never cleaned this place, since they have been opened.

If you're planning on having your child's birthday here, DON'T. Nothing was ready when we got there. No one called to verify anything. I didnt know when i was allowed to go in and set up. You call the number they have listed and it just went to a voicemail. So I had to set up the party after the party was starting and guest were arriving. Everywhere else I looked gave you a 20-30 min to do set up. No one even bothered to tell me when I could go in for set up. The pizza order was wrong. The one mechanical machine they have didn't work. The obstacle course was shut down and blocked off. Our party was from 10-12 ans it was dirty in there. Clearly no one had vacuumed. I essentially paid about 500.00 for nothing. Not even basic use of the space. Had I known 2 things weren't open, the manager would be so rude, there would be 0 communication from the company I would have cancelled and found somewhere else. I said something to the manager and basically got told, yea not my fault, Have a good day. He did absolutely nothing and didn't even apologize for everything. Just made excuses of why everything is the corporate call lines fault. The poor girl working actually tried to help rush to set up because she felt bad, while the manager sat at the front desk playing on his phone. Place is an absolute joke for the amount of money they charge you for these parties. The netting had rips everywhere. The party room, which had the mist disgusting smelling trash can I've ever smelt, was super warm and I don't think the air conditioner was even on in that room. Get Air bought out jump over a year ago and the logo out front and everything inside still says Jump. The hook to grab the trapeze bar was so heavy no kid could use it to grab the bar. My husband had to stand there getting it for lines of kids. Kids not even part of my son's birthday party so they could actually use a piece of equipment that was open, I asked the manager if there was someone who could be over there to help the kids so my husband could actually enjoy the party we paid for. This man said, yea we aren't required to do that and again went back to just sitting there doing nothing. Save your money and go to Surge across the parking lot because this place was absolutely disappointing to say the least. Not worth the aggravation they cause.nnUpdate: I'd also like to add they are apparently thieves. I just looked at my receipt and the girl gave herself a 100.00 on my card. There was no card reader for me to approve the charge and she did it on her computer behind the counter. She told me the the charge was 365.00 (after the 120.00 deposit I already paid) she asked for a tip. I said 15%, because I thought she was a decent human being and was trying to be helpful, which should have been a total of 54.75. She gave herself a 100.00 tip!!!! I just called customer service furious and got told sorry about your luck. I am now on the phone with my bank to dispute the charges because this is straight up theft!!!!!!nnUpdate 2: I spoke with the general manager who seemed apologetic and willing to try to fix the problem. I was refunded the tip and part of the party back. I appreciate the general manager reaching out when corporate was unhelpful and the manager on duty during the party was useless and rude.nnUpdate 3: response to your reply: yes the manager did reach out but it was a partial refund not a full refund. Please do not make it seem as though the entire day was refunded as it was not.

The place is alright for a trampoline park not too big but not too small, I recommend staying away from the foam pits as when I went I could tell the foam blocks hadn't been replaced or anything for at least 6 months due to the fact that when I jumped off the rope swing type thing they got, the foam was barely foam anymore it was almost like dust, it got in my hair, in my nose and mouth and my eyes, me and a few friends I was with went to check out their little obstacle course thing they had so we went over there and like 5 minutes in we decided to get out of there because none of us could see because it kept flying in our eyes. 4/10 I wouldn't recommend this place.

Place is dirty!! Not worth the money. Holes in the trampolines. Have one young girl thats working that advised me they are under new ownership. There are holes in the walls. Heavy glass broken accessories up against the wall. Place needs a deep cleaning and some updates. Will not be going back!!