Escape Room Puerto Rico

I recently had the unfortunate opportunity to visit Escape Room Puerto Rico, and I must say it was an absolute nightmare from start to finish. Take this and the others reviews as a warning to anyone considering this establishment for a thrilling escape room experience. Prepare yourself for a complete letdown and a shocking display of abysmal customer service.nnUpon arriving at the scheduled time, my friends and I were filled with excitement and anticipation. We had been eagerly looking forward to this event for weeks, hoping for an unforgettable adventure. However, our dreams of a thrilling escape were crushed when we discovered the doors of Escape Room Puerto Rico were inexplicably closed.nnThe first red flag was the lack of any prior communication from the owners regarding the closure. We had received no emails, text messages, or even a phone call to inform us of the unfortunate situation. We had to find out the hard way by standing there, dumbfounded and perplexed, in front of a locked door.nnAttempting to salvage the situation, we immediately tried to contact the owners to seek an explanation or, at the very least, an apology. Sadly, our efforts were in vain. We made multiple attempts to reach them through various channels—phone calls, emails, social media—but our cries for assistance fell on deaf ears. The complete lack of response from the owners only added insult to injury.nnThe sheer disappointment we felt in that moment is difficult to put into words. We had set aside time in our busy schedules, eagerly rearranging our plans, only to be greeted by an empty, closed escape room. It was an infuriating waste of our time and energy.nnThe complete lack of professionalism and respect for their customers demonstrated by Escape Room Puerto Rico is unacceptable, on this occasion and the other occasions from the other reviewers. This experience has left a bitter taste in our mouths, and we will not be returning to Escape Room Puerto Rico or recommending it to anyone.nnI strongly advise against wasting your time, money, and energy on Escape Room Puerto Rico. The absence of any communication, the closed doors, and the non-existent customer service reflect a severe lack of professionalism and regard for their patrons. Save yourself the disappointment and frustration by seeking out an escape room establishment that values their customers and understands the importance of providing a positive experience. Escape Room Puerto Rico certainly does not meet those criteria.

The room was actually quite nice, there were opportunities for team work and the clues were relatively easy in the easy level room. On the other hand, the customer service was not the best since the hostess was kinda rude.nIt was also slightly overpricednit's $33.00 per person, which made it disappointing that the customer service wasn't the best considering the price.nThe room smelled of dust which was pretty annoying. There were some things that were a bit dirty as well. But other than that, the actual experience was pretty fun.

I recently purchased seven tickets for an escape room experience at this establishment, and I'm extremely disappointed to say that my visit was an absolute disaster. After eagerly arriving at the designated time, my group and I were shocked to find the place completely closed, with no signs of activity whatsoever. We waited patiently for half an hour, hoping someone would show up or at least provide some sort of explanation, but our efforts were in vain.nnWhat frustrated us even more was the complete lack of communication from the management. We tried reaching out through various channels, including Facebook, email, and phone calls, but received no response whatsoever. It's incredibly frustrating to spend hard-earned money on an activity and be met with such unprofessional behavior.nnNot only did we lose out on the fun experience we were looking forward to, but we also wasted valuable time and energy trying to get in touch with someone who could address the situation. This level of disregard for customers is completely unacceptable, and it leaves me questioning the integrity and reliability of this establishment.

As someone who has done over 20 escape rooms, I have to say this one was hands down the worst one. Room was too tiny for 8 people. Clues made no sense. It was tough for more than two people to participate. I would not recommend doing this one. Save your money.

We have so much fun. It was a great experience. Loved that it was very clean and the workers where very helpful.