DEFY Augusta

Never in my wildest dream would I ever think to come across a rude attitude, distasteful employee from such an establishment that is not known for this type of manner. This is in regard to the woman on the left. I'm sure the rest of the staff is great, however this employee should not be working around families. It is not only my family that has noticed this type of behavior coming from her. I directly went to 10 families asking about her and if she was rudely SHOUTING to our children. Her shouting has no purpose as it is not a safety concern. On top of her shouting, she has no direction with her shout. It's aggressively blowing the whistle and yelling hey as if anyone knows who she's directly shouting at. Not sure if this for a promotion she's asking for and needs attention on her, however the case its not the good type of attention she's getting. She would be best placed in a different position that is not involving her being surrounded by children.

We always will have amazing memories at Defy! We bought a membership this summer and it was totally worth it! Our little girl got so strong and fearless the more we went. She was always excited to go and so were we it was a fun family experience. Staff is very nice and the place is always clean.

We've came for random visits and recently had a great time with the party package option for my 3 year old son. The perks of not having to wait in the Saturday line, having your personal host to help decorate, set up, and serve, and being able to bring outside food along with the food that's included is well worth the package.

DEFY was absolutely great. From beginning to end, the young ladies at the front were very helpful with our reserved party for my three year old was awesome. They were very nice and respectful. I couldn’t ask for better service. My son absolutely enjoyed himself and my family and friends had a ball.

Great place to visit or have a birthday party. Our 4 and 5 year Olds attended a birthday party there, had an amazing time.....had to peel them away as they wanted to keep going. Parents can just get on observer band to follow your kids around. Eat before going as like all other places food can be pricey.