Billy Beez

I booked a party here, and today was the day. My son was excited since he loves coming here. This was by far the worst experience I’ve ever had with any staff. Unfortunately they were short staffed only had three people working. The manager was very very rude and unprofessional. I was “supposedly” allowed to arrive 15 min early to set up they wouldn’t let us in the room until exactly 11. I was given attitude from the manager when I was asking simple questions and was told, “trust us we’ve been working hard all week for this.” I don’t know what that consisted of since the room wasn’t set up, I didn’t have enough plates or utensils. The party attendant was no where to be found and non existent. One of the moms was trying to help me out and was yelled at by an employee.nnI will say the only helpful and apologetic employee there was Esmael (probably spelled that wrong). He had patience with us and answered all my questions. But unfortunately he was also running two other parties at the same time.nnWhen I originally booked and spoke to someone the person advised me I could just pay for the other additional children at the same party rate. Well apparently that’s not how that works. Any additional adult and child is regular admission fee which gets to be very expensive very quickly. I paid $700 and this was more of a headache. And I received very little help at all. The manager just tried to argue with me (when in fact I didn’t intend on arguing) and I shut it down telling her it didn’t matter that I was still paying.nnAnother thing is the cleanliness. The playscape I can understand that probably is difficult to clean. But the floor in party room was very sticky. The women’s bathroom had a toilet constantly flushing which didn’t allow any other toilet to flush. There was no toilet paper in the stalls. We were there when it opened, how were the bathrooms not cleaned from the prior day? Also the hand sanitizer stations were empty.nnAll in all if you’re looking to book a party just don’t. Save yourself the torture and aggravation. For the amount of money I paid I expect at least some help and some courtesy and respect as a customer. I didn’t expect to have the red carpet rolled out. Just treat us with kindness is all I ask.

I’ve been to this location a few times but today 12/10/2023 was the first time going for a bday party since the pandemic. It was the ABSOLUTE MOST HORRIBLE EXPERIENCE I’ve ever had at an establishment. The party started at 11:00am and there were only 2 or 3 people working, the “Manager” (she had a black shirt on and a bun in her hair) was out of line when forcefully telling me as a GUEST that I was going to (not needed to) but going to wait for party supplies to be brought to the room that should’ve already been there. My teenage daughter was about to step in as I was being barrated by this woman. Only 1 toilet was working out of the women’s and of course as life would have it that stall didn’t have toilet paper. The cleanliness of this location is NOT up to standard and the floors are gross and sticky everywhere. The hand sanitizers were empty. AS A FORMER EVENT COORDINATOR MYSELF the lack of assistance or appearance of staff was discraceful and the owner of the company should audit this location ASAP before something horrible happens due to the cleanliness issue. I WOULD NEVER GO BACK NOR WOULD I RECOMMEND THIS LOCATION TO ANYONE the way it is now!!!!! Don’t set yourself up for disappointment or party aggravation just don’t go.

Just walked in at 6:58 pm on 12/01/2023. They close at 8:00. The girl working (brown curly hair) stating that they wouldn’t allow my 2 year old son in because they shut down admission “an hour before close.” I said “yes, but it is 6:58.” She said I still could not enter. I even offered to pay cash if the register was closed. She was super rude and did not care at all. I have just promised my son to come. Super disappointed!! Will not be coming again. We’ve loved it here :(

Place is super fun and kids love it. The location is great. But for the owner not able to hire someone once a month to clean this place out from all the dust sitting on top of the slides, it’s a little disappointing.

Let’s charge a 74 year old full price admission and make him sign a waiver because well he might fall off his bench while watching his grandkids play. Place is an absolute joke and my shoes are still sticky from those un-mopped floors. Rude staff. Place will be out of business within a year.