Big Air Trampoline Park

Ziggy was our party host and she was excellent. I highly recommend any parent out there looking to have a party, but not deal with all the stress. It truly was a perfect experience.

This place is pretty awesome for kids! It's a great workout for the high-energy kiddos. They have all kinds of stuff for them to do.

Although this may be a great place to have fun for both adults and kids, it is very unorganized when it comes to having birthday parties. We booked a birthday party for my great/niece from 4 to 6 p.m. The place was very crowded on that Saturday with a lot of kids and several birthday parties. We were told that we would be able to set up the eating area at 5 PM after the kids were allowed to jump for an hour. There was no place to store, ice cream and all of our gifts and treats were left on the cart behind the front desk area. At 5 PM we returned to the check-in area and were told that we had to wait until 5:40 PM in order to set up the eating area. This information was not relayed to us about how this company does parties when we confirmed and misinformation, was given to us when we checked in. Each time we went back to the check-in area, we were given different information from the people we spoke to. There was no adult to speak to because there were only teenagers running the place. This is not an issue that the teenagers should’ve handled. However, there should’ve been an adult on staff available to answer any questions. I do not hold the teenagers who are running the front responsible for the miscommunication. However, I do hold management completely responsible for how this business is run. Information regarding how parties are handled should be included on your website as well as detailed during party confirmation phone calls. This will eliminate any confusion or miscommunication during check-in, or during the parties themselves. Additionally, having a person to sign an agreement that outlines the birthday party process would be even better.

1st time here. Kids had a blast. We only had to wait a few minutes to get our wristbands and that was with 3 bday parties going on. Will be back. Elijah in the arena was very helpful

I love Big Air Greenville and will definitely recommend it to anyone. I was really impressed with how great the employees were, especially Stephanie, she was a great hostess and super helpful. She was always there if I needed anything. Will definitely visit again!